Troubleshooting

Why am I receiving error messages during the application process?

There are a number of reasons why you might be receiving error messages. The most common error messages are:

  1. ‘Value’ not set: You did not fill out all of the required fields.
  2. E-mail must be unique: You submitted an e-mail address that is already in our database. This means you already have an account with us or someone else is using the same e-mail address. Use the Contact Us form to get in touch with us for more information. Please be sure to include your website URL and your e-mail address.
  3. Website URL already registered: You entered a URL that is already in our database. This means you already have an account with us or someone is using the same URL. Use the Contact Us form to get in touch with us for more information. Please be sure to include your website URL and your e-mail address.

If you are experiencing a problem not covered in this section, please contact us and describe the error you are receiving.

I forgot my password. What do I do?

If you have forgotten your password, please click on the “Forgot password?” link on the Contact Us page.